Are your employees losing time to slow systems, printer problems, network issues, or tickets that sit too long, then more of it to paperwork after the crews go home?
Are you worried that one phishing email, ransomware attack, or account compromise could interrupt work, expose sensitive data, or damage client trust? And if a general contractor or your insurer asked how you protect that data, could you show them?
Are you tired of explaining the same technology problems to a different technician every time you need help, or of calls from the field going to voicemail because the office phones are down?
You need technology that helps the business run, not another source of stress for your team.
Open Tier Systems was built to support builders that need honest guidance, steady support, and cybersecurity that fits the way they actually operate, from the office to the jobsite.
Based in Blue Bell, Pennsylvania, Open Tier helps local businesses keep their systems and phones working, their people supported, and their security risks under control.
Since 2006 · Blue Bell, PA
20
Still with our first five clients.
2006
On call when it broke
Kept it running
Locked it down, then proved it
Moved it to M365, phones too
2026
Putting AI to work
Twenty years of getting IT done grew into four managed services. Buy one or all four, each in Essentials, Pro, or Elite, and step up as you grow.
Are our systems running, supported, and secure?
Essentials
The security and management stack. Support is billed as used.
Pro
A dedicated team and unlimited support. Where most clients land.
Elite
For firms where downtime is not an option.
Priced per user
Do our phones just work, and does someone answer when they don't?
Essentials
Your phones, managed. Changes are billed as used.
Pro
Every change handled. Where most clients should land.
Elite
Built for the busiest lines.
Priced per user, phone service included
How do we get hours back without hiring?
Essentials
Automated and supported: 30+ hours back a month.
Pro
Automated, governed, and improving: 80+ hours a month.
Elite
Your AI operations department.
Flat monthly price
Can we prove it to an auditor, insurer, or customer?
Essentials
Know where you stand: reporting, no remediation.
Pro
Close the gaps: some remediation included.
Elite
Your compliance department.
Flat monthly price. HIPAA and NIST CSF.
Need one or two things from the next tier up? We add them to your tier and call it a "+", like Managed IT Pro+. Licensing, hardware, and projects are quoted separately.
Keep your employees productive and your technology running with responsive help desk support, proactive monitoring, device management, backups, and ongoing IT guidance. The same team manages your phone system, so calls from the field reach the office and there is one number to call when either one acts up.
Protect your users, devices, email, accounts, and business data from phishing, ransomware, and other cyber threats, then document it so you can show an insurer, general contractor, or client how you are protected. We can also help your business recover and rebuild after a security incident.
Get local, hands-on support for all your Microsoft 365 needs, from licensing to Microsoft security to tenant administration and support for your end users. Then put those tools to work: we build and run automations that take repetitive admin off your team’s plate, and a person approves anything that matters.
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+
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Work with a consistent technical team and a dedicated Client Success Specialist who learn your systems, users, priorities, and recurring challenges. The same people support your computers, your phones, and your automations, so you spend less time repeating yourself and get support shaped around your actual environment.
Strengthen your security before a threat becomes a crisis, and keep the records that show an auditor, insurer, or client what you have in place. If your business has already been hacked or breached, Open Tier can help investigate the incident, support recovery, stabilize your systems, and reduce future risk.
Get responsive remote assistance for everyday issues and onsite support for networks, cabling, phones, printers, access systems, office build-outs, and technology moves throughout Eastern Pennsylvania. When you move or add an office, your phones come with you.
Receive recommendations based on your operations, risks, budget, and growth plans. Open Tier focuses on providing what your business needs instead of selling more tools simply for the sake of selling them. That goes for AI too: we will tell you where it saves real hours and where it is not worth it yet.
Our President and Vice President stay close to client work and set the direction for every service. When a decision is big, like a new office, a security incident, or whether AI is worth it yet, you talk to the people who run the company.
Your consistent point of contact for planning, service reviews, and upcoming technology needs. They get to know your business, keep your priorities in focus, and help you decide when your phones, AI, or compliance should be next.
Keeps every request moving. Routes tickets, schedules onsite visits, and makes sure the right person is on it, whether it is a laptop, a phone line, or a project.
Handles day-to-day support remotely and onsite: computers, phones, Microsoft 365, networks, backups, and security alerts, so employees get back to work faster.
Does the hands-on project work, including installs, network and cabling jobs, office moves, and phone system cutovers.
Designs and leads larger projects and the technical side of your roadmap, from hardening security and closing compliance gaps to building the automations behind Managed AI.
Open Tier Systems has been our trusted IT and security partner for nearly 20 years. Their team is responsive, knowledgeable, and proactive in keeping our systems secure and running smoothly. They don’t just fix problems, they prevent them. We highly recommend Open Tier to any business looking for a reliable, long-term IT partner.
Open Tier Systems, llc is an amazing company providing outstanding IT solutions. Their team is highly skilled and dedicated to ensuring customer satisfaction. I am extremely happy with their services and would recommend them to anyone in need of reliable IT support.
I've been working with OpenTier since they launched and I feel so lucky to have their team in my corner. They have helped us wire and network three different offices, navigating the moves with ease. Their support team is always helpful in working through tech challenges and making sure everything is resolved. The best thing about them is that they help us work through problems without focusing on whose fault it is. They just fix things no matter what. That's hard to find.
Proudly Serving The State Of Pennsylvania
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A two-page form covering the eleven controls your cyber insurer cares about, plus a starter AI prompt that drafts a written security policy for your subs, or any vendor that touches your systems, data or payments. It gets you close; you review and finish it. Fill this out and the download starts right away.