Client Service

Technical Support:

For new and established clients, please take a moment to review our Service & Support FAQ

If you wish to create a service request, please choose from the options below:

• Via the Client Service Portal (create, view, update service tickets here)
• Create a new User Onboarding Request (previously New Hire request)
• Call us at 484-535-3600
• For issues of an urgent nature, please call us. Our techs answer over 99% of all inbound phone calls.

Remote Access Tool:

• Download Anydesk (custom OTS build for one-time only access)
• Download Anydesk (generic direct full install from Anydesk)

Accounting:

For new and established clients, please take a moment to review our Billing FAQ

To make a payment on an open invoice, please choose from the options below:

• The preferred method for payments is via our Client Service Portal. Here you can make payments on open invoices as well as setup autopayment.
• Make a one-time Credit Card Payment (use this option only for invoices dated before January 1, 2024. Please note this method of making payments is being retired at the end of 2024)

Sales:

• Email Sales@opentiersystems.com
• Call us at 484-535-3600