About Us

Meet our team

Brian McCarthy, President and Partner of Open Tier Systems, has been leading the way in innovative IT solutions for nearly three decades. Known for his detective-like problem-solving skills, Brian combines strategic vision with technical expertise to help businesses overcome their toughest challenges.

With an impressive portfolio of certifications and a dedication to continuous learning, Brian ensures Open Tier Systems delivers secure, scalable, and efficient solutions tailored to clients’ needs.

Learn more about Brian and how his leadership drives the success of Open Tier Systems.

Rick Carpenter, Vice President and Partner at Open Tier Systems, brings a unique mix of technical expertise and strategic vision to every client engagement. With a Master’s in Cybersecurity from Villanova, a BBA in IT from William and Mary, and a host of certifications in Microsoft Modern Workplace, Security, and Disaster Recovery, Rick excels at solving complex IT challenges.

From founding Beyond Development in 2005 to streamlining operations at Open Tier Systems, Rick’s leadership has transformed how IT services are delivered. His passion for innovation and commitment to team growth ensures clients receive secure, efficient solutions that empower their success.

Learn more about Rick and how his expertise shapes the future of IT at Open Tier Systems.

As Open Tier’s Client Success Manager, Josh Findlay leads the team dedicated to ensuring every client receives exceptional support, strategic guidance, and a consistently outstanding experience. With extensive experience in MSP client services, Josh brings a calm, thoughtful, and relationship‑driven approach to helping businesses feel confident in their technology and the team behind it.

As the Business Manager at Open Tier Systems, Deb Kozol wears many hats to ensure the office operates smoothly and efficiently. From overseeing business operations to managing human resources functions such as payroll, benefits, and employee policies, Deb plays a critical role in supporting both employees and leadership. She also acts as a liaison with vendors, professional service providers, and is an officer of the corporation, serving as Secretary.

A long-standing team member and one of the first employees at OTS, Deb’s accomplishments include streamlining operational processes, establishing and administering the company’s employee benefits program, and leveraging her legal expertise to assist with key corporate initiatives like preparing schedules for the merger with Beyond Development.

Deb brings over 30 years of experience as a paralegal and office manager to her role and holds an Associate’s Degree in Liberal Arts and a Paralegal Studies Certification from Penn State. Outside of work, she enjoys spending time with her family, caring for animals, and pursuing creative hobbies like painting, sewing, and gardening.

Kathleen Fusco is the Marketing Manager at Open Tier Systems, where she leads brand strategy, demand generation, and client engagement across AI, cybersecurity, IT, networking, and voice solutions. With nearly 20 years of experience driving marketing programs for technology companies, from agile startups to global enterprises, Kathleen brings a rare blend of strategic insight and hands-on execution.

She’s passionate about storytelling that breaks through the clutter, crafting unique positioning and value propositions that resonate with clients and prospects. At Open Tier Systems, Kathleen was brought on to elevate brand awareness, amplify industry leadership, and foster deeper client relationships. Whether shaping high-level strategy or rolling up her sleeves to optimize campaigns, Kathleen is committed to delivering marketing that drives results and reflects the company’s dedication to excellence, responsiveness, and zero-compromise service.

Kathleen is a proud Penn State graduate and lives in Collegeville with her husband and three sons. Outside of work, she enjoys spending quality time with her family and recharging at the beach.

With more than 20 years of experience in the Telecom and IT industries, Matt Edwards brings a relationship‑driven approach to helping small businesses get more from their technology. What drew Matt to Open Tier Systems was simple: the culture and the people. He believes that when you’re surrounded by a supportive, client‑focused team, you can accomplish incredible things and he is excited to contribute to that mission.

As a Client Success Associate at Open Tier Systems, Joe Pompilii focuses on building strong relationships with existing and prospective clients, ensuring their needs are met with efficiency and care. By addressing inquiries and developing tailored proposals, Joe plays a pivotal role in driving client satisfaction and contributing to the company’s growth.

With a background in technology and customer relations, Joe is dedicated to helping clients achieve success, believing that their success is a direct reflection of his own. Among his accomplishments, Joe has been instrumental in signing several large clients and has built trust with customers to the point where many feel comfortable reaching out to him directly for assistance.

Outside of work, Joe enjoys spending quality time with his wife, kids, and dog, cheering for his favorite sports teams, and exploring new destinations through travel.

Emerson is a Client Success Associate at Open Tier Systems, specializing in identifying business opportunities and fostering new and existing client relationships. With a keen understanding of IT solutions and a commitment to client success, Emerson helps businesses navigate their technology needs with confidence and clarity.

Dedicated to transparent communication and long-term partnerships, Emerson plays a vital role in Open Tier’s continued growth.

As a Technical Specialist at Open Tier Systems, Cody Schnable focuses on resolving technical issues and developing effective workarounds to ensure end users can quickly return to a productive state. His ability to troubleshoot and determine the best course of action makes him an invaluable resource for clients navigating complex technology challenges.

Cody’s passion lies in using technology to address business issues and aligning technical solutions with organizational goals. His certifications, including MS 100 and MS SC 400, demonstrate his expertise in Microsoft solutions and his commitment to staying at the forefront of the industry.

As a Technical Specialist at Open Tier Systems, John Ward works closely with the support team to ensure clients achieve optimal efficiency, security, and flexibility with their managed IT systems and services. John’s expertise extends to deploying and managing backup and recovery operations, a specialization that reflects his focus on trust and dependability in client relationships.

John takes pride in forming long-term, trusted connections with clients and values the professional and personal growth these relationships bring. Among his accomplishments, John has successfully performed several critical data recoveries, saving clients hours of lost work, and has developed automations to streamline recurring tasks, reducing frustration and enhancing productivity.

John holds certifications including Microsoft MS-900, Veeam Certified Engineer (VMCE 2021), CompTIA A+, and CompTIA Network+, demonstrating his deep knowledge of IT systems and dedication to delivering reliable solutions.

As a Technical Specialist at Open Tier Systems, Tim Brumbley monitors the help desk and provides prompt responses to technical support calls and client issues. Whether assisting with hardware, software, or system upgrades, Tim ensures that both clients and the sales team have the tools and solutions needed to succeed. He also helps maintain and enhance internal records and troubleshooting guides, enabling both staff and clients to address challenges effectively.

With over 10 years of experience in the IT hardware industry, including work with a nationwide laptop and desktop repair company, Tim joined Open Tier Systems through its merger with Beyond Development. His mission is to leverage technology to drive innovation, efficiency, and seamless IT operations for clients.

Among Tim’s accomplishments are earning the Microsoft 365 Fundamentals Certification and contributing to the development of comprehensive documentation that improves support for both clients and colleagues.

Tim’s core strengths include technical troubleshooting, customer service, and team collaboration, all underpinned by his commitment to delivering IT solutions that exceed client expectations.

As a Technical Analyst at Open Tier Systems, Carlos G. Shanel works alongside the cybersecurity team to protect clients’ digital assets by identifying vulnerabilities and implementing robust security measures. Carlos has a strong interest in network security and penetration testing, focusing on helping clients protect against cyber threats.

Carlos is driven by a passion for creating safer online environments and values the opportunity to continuously learn and collaborate with his team. Among his accomplishments, Carlos transitioned to cybersecurity after a personal experience with hacking, which deepened his commitment to safeguarding others. He has also contributed to cybersecurity discussions and authored articles combining his technical expertise with his journalistic background to share insights with a broader audience.

Carlos holds certifications including CompTIA PenTest+, CompTIA Network+, CompTIA Security+, ISC2 Certified in Cybersecurity, CompTIA CySA+ and AWS Certified Cloud Practitioner, in addition to a postgraduate diploma in Cybersecurity from Penn State University.

As a Technical Analyst at Open Tier Systems, Zachary Turley provides comprehensive IT support, troubleshooting technical issues, configuring and installing workstations, and addressing client needs on-site. Whether resolving network problems or handling hardware configurations, Zachary ensures clients’ systems are running smoothly and efficiently.

With a passion for staying current with the latest technologies, Zachary is dedicated to delivering fast resolutions and closing tickets promptly to minimize downtime for clients. His accomplishments include earning key industry certifications and successfully managing the rewiring and networking of a client’s new office early in his career.

Zachary holds an Associate’s Degree in Information and Science Technology, as well as certifications including MS-900, CompTIA A+, and CompTIA Network+. His combination of technical expertise and a client-focused approach ensures dependable solutions tailored to each client’s needs.

As a Technical Specialist at Open Tier Systems, Benjamin Sherrod provides expert support for desktop, server, and systems environments, specializing in Microsoft365, Windows 11, and Microsoft Server. With a strong background in Microsoft operating systems and third-party software solutions, Benjamin is dedicated to ensuring clients receive seamless, efficient IT support tailored to their needs.

With over a decade of experience bridging the gap between clients and their technology, Benjamin takes pride in delivering reliable network systems and first-class service. His expertise includes successfully managing large-scale network upgrades, migrating clients from on-premises Exchange to Microsoft365, transitioning PBX systems to VoIP, and building virtual server environments to modernize IT infrastructures.

Benjamin holds multiple industry certifications, including Net+, A+, Server+, MS-900, Mac Genius, CNIP, CIOS, MTA Networking, and VMTSP. These credentials, combined with his hands-on experience, make him a valuable resource for clients seeking expert guidance and dependable IT solutions.