Open Tier Systems helps small businesses thrive by providing IT solutions and services that keep your technology secure, efficient, and future-ready. From cybersecurity and compliance to AI solutions and co-managed IT, we’re your trusted technology partner.

We’ve been serving small businesses for over 20 years, delivering IT solutions that combine expertise, innovation, and a personal touch.

We specialize in supporting small and mid-sized businesses across industries in the builder community, law, finance, healthcare, hospitality, and professional service providers. While the majority of our clients are in the Philadelphia region, we also serve clients nationally.

We’re not just tech experts—we’re advocates for small businesses. Our approach blends enterprise-level security with personalized service, ensuring your technology works for you, not against you.

Our services include managed and co-managed IT, cybersecurity, compliance consulting, cloud solutions, AI consulting and liscensing, networking, surveilance, voice, and cyber insurance.

Both! We can fully manage your IT or partner with your internal team to fill gaps and strengthen your technology strategy.

Absolutely. We handle cloud migrations, optimize your environment, and provide ongoing management to keep your business agile and secure.

We’re not just tech experts—we’re advocates for small businesses. Our approach blends enterprise-level security with personalized service, ensuring your technology works for you, not against you.

We use advanced tools and 24/7 monitoring to detect and stop threats before they impact your business. Our layered approach includes endpoint protection, network security, and employee training.

Our cybersecurity solutions include threat detection, incident response, vulnerability assessments, MFA setup, and compliance support.

Yes! Our team and tools work around the clock to keep your systems secure and respond quickly to any suspicious activity.

AI can automate repetitive tasks, improve decision-making, and enhance customer experiences—saving time and boosting productivity.

We help businesses integrate tools like Microsoft Copilot, automate workflows, and use AI for data insights and reporting.

Yes! We provide hands-on training and best practices so your team can confidently use AI to streamline operations.

Definitely. We guide you through industry regulations like HIPAA, PCI, and NIST, ensuring your business stays compliant and secure.

We help businesses integrate tools like Microsoft Copilot, automate workflows, and use AI for data insights and reporting.

Yes. We help you understand coverage options and implement security measures that meet insurance requirements.

Co-managed IT is a partnership where we work alongside your internal IT team, providing extra expertise, tools, and support when you need it.

We complement your team by handling complex projects, offering advanced security tools, and providing backup support during busy times.

Most issues are addressed within an hour, and urgent problems get immediate attention.

Absolutely. Our team is available for critical issues 24/7.

It’s easy! Schedule a free consultation, and we’ll assess your needs and recommend the best solutions for your business.

Yes—we offer a no-obligation consultation to help you explore your options and see how we can help.

Starting in January 2026, all clients will be on a tiered package. This will support the standardization of our service offerings to ensure every client receives predictable pricing, enhanced protection, and a more streamlined support experience. This change helps us deliver better value, simplify billing, and provide access to a broader range of security and compliance tools.

• Tier 1: Priced per device, includes essential security and support tools for small businesses.
• Tier 2: Priced per user, includes everything in Tier 1 plus enhanced cloud protection and additional compliance features.
• Tier 3: Priced per user, includes all Tier 2 features and is designed for organizations with stringent compliance needs, offering advanced reporting and penetration testing. For a detailed breakdown, see our Tier Comparison Chart.

Your monthly bill will reflect the new tier pricing starting with your January invoice. Most clients will see more predictable costs and may benefit from savings compared to previous packages.

No action is required. The migration to your new tiered package will happen automatically. If you have questions or want to discuss your options, our team is here to help.

Your core services and support will continue uninterrupted. In fact, you’ll gain access to additional tools and protections included in your new tier. Our goal is to make this transition seamless and beneficial for your business.

Our tiered packages are designed to scale with your business. If your needs change, you can upgrade or adjust your tier at any time. Just contact us to review your options.