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SMS Privacy Policy

Open Tier Systems, LLC.

Effective Date: April 2026

Open Tier Systems, LLC (“Open Tier,” “OTS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect information related to our text messaging (SMS) communications.

By opting in to receive SMS messages from Open Tier Systems, you acknowledge and agree to the terms of this SMS Privacy Policy.

1. Information We Collect

When you opt in to receive SMS messages from Open Tier Systems, we may collect:

  • Your mobile phone number
  • Your name (if provided)
  • Company name (if applicable)
  • Message content you send to us
  • Opt‑in and opt‑out timestamps and consent records

We do not collect sensitive personal information via SMS.

2. How We Use SMS Information

We use SMS-related information solely to:

  • Communicate about services, support requests, appointments, and account-related updates
  • Provide important service notifications or operational alerts
  • Respond to inquiries or support messages you initiate
  • Maintain records required for compliance with applicable laws

We do not use SMS information for third‑party advertising or list sharing.

3. Consent & Opt‑In

You will only receive SMS messages from Open Tier Systems if you have explicitly opted in, such as by:

  • Submitting a web form with SMS consent
  • Requesting text communication during onboarding or support interactions
  • Texting our business number first

Consent to receive SMS messages is not a condition of purchase.

4. Message Frequency

Message frequency may vary depending on your interaction with our team, service needs, or support requests.

5. Opt‑Out & Help

You may opt out of SMS communications at any time:

  • Text STOP to unsubscribe
  • Text HELP for assistance

After opting out, you may receive one final confirmation message, and then no further SMS messages unless you re‑opt in.

6. Data Sharing & Disclosure

Open Tier Systems:

  • Does not sell, rent, or share your mobile phone number for marketing purposes
  • May use trusted third‑party messaging platforms solely to deliver SMS messages on our behalf
  • May disclose information if required by law or legal process

7. Data Security

We take reasonable administrative and technical measures to protect SMS-related information from unauthorized access, misuse, or disclosure.

8. Carrier Disclaimer

Message and data rates may apply depending on your mobile carrier and plan.
Carriers are not liable for delayed or undelivered messages.

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this SMS Privacy Policy or our messaging practices, contact:

Open Tier Systems, LLC.
1710 Walton Road, Suite 301
Blue Bell, PA 19422
www.opentiersystems.com

484-535-3600