Careers
Join the growing Open Tier Systems Team!
Are you someone who’s smart, a problem solver, and can get things done? We’re always looking for Outstanding people to join our team. See below for a list of current openings.
Current Opportunities
Administrative Coordinator
The Administrative Coordinator is a highly organized, proactive role that supports executive leadership and keeps day-to-day operations running smoothly. This position partners closely with the President and Business Manager to ensure priorities move forward, details are handled, and the office operates efficiently.
Responsibilities
- Provide direct administrative support to the President, managing calendars, meetings, communications, and follow-ups
- Support business and office operations including accounts receivable tasks, documentation, vendor coordination, and administrative workflows
- Assist with office logistics, events, facilities coordination, and day-to-day operational needs
Skills & Experience
- 2–4 years of administrative or coordinator experience in a professional services environment
- Strong organization, time management, and communication skills with a high degree of discretion
- Proficiency in Microsoft 365; experience with QuickBooks or similar systems is a plus
Client Success Specialist
The Client Success Specialist is the primary point of contact for client relationships. This role ensures satisfaction, identifies opportunities for improvement or growth, and acts as the voice of the client internally. Success in this role means clients feel heard, valued, and supported.
Responsibilities
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Maintain regular communication with clients and manage their experience.
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Track service delivery quality and coordinate follow-ups on tickets and projects.
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Identify upsell opportunities and ensure contract alignment with client needs.
Skills & Experience Required
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Excellent customer service and relationship-building skills.
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Understanding of technical concepts and ability to translate them for business users.
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Strong organizational and follow-through capabilities.
Technical Engineer(s)
The Technical Engineer is a senior technical resource responsible for designing, planning, and overseeing complex IT solutions. This role builds and validates resolution plans, implements infrastructure and cloud systems, and ensures scalable, secure, and efficient technology environments.
Responsibilities
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Architect and implement technical solutions that align with client needs and standards.
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Troubleshoot escalated issues and lead root-cause analysis efforts.
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Document system configurations and develop process improvements.
- Occasionally visit Client sites to perform role responsibilities
Skills & Experience Required
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Deep expertise in server infrastructure, networking, and cloud ecosystems (Azure, M365).
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Strong understanding of cybersecurity principles and best practices.
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Ability to mentor junior staff and communicate clearly with both technical and non-technical stakeholders.
Technical Specialist(s)
The Technical Specialist is responsible for hands-on implementation and support of IT systems and solutions. Acting as a bridge between the helpdesk and engineering, this role focuses on resolving advanced issues, deploying hardware and software, and ensuring smooth technical operations across environments.
Responsibilities
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Install, configure, and troubleshoot workstations, network devices, and business applications.
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Support project execution and system rollouts under engineer guidance.
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Escalate complex issues with detailed documentation for engineering review.
- Occasionally visit Client sites to perform role responsibilities
Skills & Experience Required
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Proficient in Windows OS, networking fundamentals, and common SaaS platforms.
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Experience with remote monitoring tools, endpoint management, and ticketing systems.
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Strong problem-solving skills and customer-first mindset.
Technical Analyst(s)
The Technical Analyst acts as a frontline resource for client support and technical analysis. This role focuses on troubleshooting issues, gathering context, and performing initial diagnostics while ensuring clear communication and proper documentation. It’s a critical position that helps maintain service quality and client satisfaction by keeping workflows organized and tickets moving efficiently.
Responsibilities
- Triage inbound tickets, perform basic troubleshooting, and gather key information for escalation.
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Document issues, steps taken, and outcomes with accuracy and clarity.
- Collaborate with Specialists and Engineers to ensure smooth handoffs and resolution paths.
- Occasionally visit Client sites to perform role responsibilities
Skills & Experience Required
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Working knowledge of Microsoft 365, Windows desktop environments, and general networking concepts.
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Strong written and verbal communication skills for both technical and non-technical audiences.
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Detail-oriented mindset with the ability to follow SOPs and recognize patterns in recurring issues.
Please send a copy of your resume in PDF format using the Apply button below. Applicants must hold a valid drivers license and be authorized to work in the US.