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Terms of Service

Website terms and SMS text messaging terms for Open Tier Systems, LLC.

Effective Date: November 14, 2026

These Terms of Service (the "Terms") govern your use of the Open Tier Systems, LLC website at www.opentiersystems.com (the "Site") and our text messaging (SMS) program. In these Terms, "Open Tier," "OTS," "we," "our," and "us" mean Open Tier Systems, LLC. By using the Site or opting in to our text messages, you agree to these Terms. If you do not agree, please do not use the Site or opt in to text messages.

Services we provide to clients are governed by a separate written agreement, such as a Master Services Agreement or order form. If these Terms conflict with a signed client agreement, the signed agreement controls for those services.

1. Use of the Site

You may use the Site for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in a way that violates any law or regulation
  • Attempt to gain unauthorized access to the Site, our systems, or other users' data
  • Introduce malware, or interfere with the operation or security of the Site
  • Scrape, copy, or redistribute Site content without our written permission
  • Submit false, misleading, or someone else's information through our forms

2. Information and No Professional Advice

Content on the Site, including blog posts (Field Notes), pricing, and calculators, is provided for general information. It is not a quote, a contract, or professional advice for your specific situation. Pricing and service details may change, and a price is binding only when stated in a written quote or agreement signed or accepted by both parties.

3. Intellectual Property

The Site and its content, including text, graphics, logos, and design, are owned by Open Tier Systems or its licensors and are protected by copyright, trademark, and other laws. You may not copy, reproduce, or redistribute Site content without our prior written permission.

4. Forms and Communications

When you submit a form or contact us, you give us permission to contact you about your request by phone, email, or, if you opt in, text message. How we handle your personal information is described in our Privacy Policy and SMS Privacy Policy.

5. SMS Text Messaging Terms

Program description. Open Tier Systems sends text messages to clients and prospective clients about services, support requests, appointments, account-related updates, and service notifications or operational alerts. We do not send third-party advertising by text.

How you opt in. You will receive text messages from us only if you have agreed to receive them. You can opt in in either of two ways: (1) by checking the service notifications box and submitting the text message opt-in form in our client portal, or (2) by texting START to our business text number, (484) 999-3363. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies based on your interaction with our team, your service needs, and your support requests.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out. You can opt out at any time by replying STOP to any message. After you opt out, you may receive one final message confirming your request, and then no further messages unless you opt in again.

How to get help. Reply HELP to any message for assistance, or contact us at 484-535-3600 or info@opentiersystems.com.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Your information. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. We may use trusted messaging platforms solely to deliver text messages on our behalf. See our SMS Privacy Policy for details.

Supported carriers and changes. The program is intended for U.S. mobile numbers. We may change or end the text messaging program at any time. You are responsible for telling us if your mobile number changes or is reassigned.

6. Third-Party Products and Provider Terms

The list below includes products and services that Open Tier Systems uses, resells, manages, or supports, as well as similar products from other providers. It is a convenience list of provider terms, arranged alphabetically within each category. Inclusion of a product does not mean that Open Tier uses, resells, or supports it, and omission of a product does not mean that we do not. Use of any product is governed by the applicable provider's own terms of service, linked below for convenience. The list is updated from time to time and is not comprehensive.

Endpoint Management & Security

Identity, Email & Collaboration

Passwords, Identity Threat Detection & User Security

Security Awareness & Training

Backup, Disaster Recovery & Data Protection

Cloud Infrastructure & Platforms

Networking & Infrastructure

Each third-party provider maintains its own terms, privacy policies, and data-handling practices. Open Tier Systems does not control or modify these terms.

7. Third-Party Links

The Site may link to websites and services we do not own or control. We are not responsible for their content, policies, or practices.

8. Disclaimer of Warranties

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the fullest extent permitted by law, Open Tier Systems and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Site or text messaging program. Nothing in these Terms limits liability that cannot be limited under applicable law. Liability for services we provide to clients is governed by the applicable client agreement.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the Site will be brought in the state or federal courts located in Montgomery County, Pennsylvania, and you consent to their jurisdiction.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a revised effective date. Continued use of the Site or text messaging program after a change means you accept the updated Terms.

12. Contact Us

Open Tier Systems, LLC
1710 Walton Road, Suite 301
Blue Bell, PA 19422
484-535-3600
info@opentiersystems.com
www.opentiersystems.com

Open Tier Systems

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