Knowledgeable Tech Support
At Open Tier Systems, we believe the secret sauce is our fast and knowledgeable tech support. Sure, IT is great when IT works… but when it doesn’t, it can derail your day! Our job is to relieve that suffering, and having a compassionate and steadfast approach is what sets us apart.
Expediency is Key
Regardless of how you prefer to contact us, you will not be left hanging. When you request support, your ticket doesn’t get buried in the list, and you can expect to hear from us soon. If you want to speak with a real person, call our office and someone will be there to speak with you. Whether your issue is simple or complex, go ahead and give us a call and help is on the way.
It Is Not Just What You Say, But How You Say It.
We know that IT issues can be infuriating, and as such we understand that you might not be in the best mood when you call us. That’s okay. Our job is to support you, not just your technical issue. The goal of our empathetic approach is to mitigate your fears and frustrations so that you can have a clear head going back to work, while we make sure everything gets back up and running.
Our offices are open and ready for support from 8:30 AM to 5 PM, Monday through Friday. We also offer emergency services 24/7/365, because we know that IT terrors do not operate on your schedule. Get in touch with us, and you can see what we mean!