Reactive IT Support

Open Tier Systems’ reactive IT support services are there to back you up if something goes wrong.

If our remote monitoring systems do detect issues, we have dedicated staff whose job it is to address reactive support issues so you get a fast response and someone working your problems through to completion with minimal interruptions.

With Open Tier Systems’ reactive support services you gain access to:

  • Customer Support Team – 8:30am – 5:30pm ready to help.
  • Remote / On-Site Support – No more wondering if you’re going to get charged if someone has to come on-site to address a problem.
  • Third-Party Application Support – Let us take the hassle of managing your critical application, even the ones specific to your industry.